KFC is apologizing following the Kristallnacht's promotion in Germany

November 14, 2022: -KFC said sorry in a mobile app alert after announcing German customers to “treat themselves” on Kristallnacht.

Kristallnacht, or the broken glass night, which is referred to the pogroms against Jewish in Germany and Austria that Nazis carried out in November 1938. A few think it was the beginning of the Holocaust.

On Wednesday, the Yum Brands chain notified that reportedly said, “It’s Memorial Day for Kristallnacht! Treat yourself to a tender cheese on your crispy chicken. Now at KFCheese!”

KFC stated that the notification contained “an unplanned, insensitive, and unacceptable message.”

“We understand and respect the gravity and the past of this day and remain committed to equity and belonging for all,” KFC added.

The fried-chicken chain added that it uses a bot linked to national observances to make notifications for its mobile app. KFC said that the chain’s internal review process was followed properly, resulting in the alert going out to customers. It added that it had suspended app communications to ensure the mistake doesn’t happen again.

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